To ensure your embroidered items maintain their quality and appearance, follow these essential care and washing guidelines:

1. Turn Garments Inside Out: Before washing, turn the embroidered garments inside out to protect the embroidery from becoming snagged or abraded.
2. Use Mild Detergent: Wash embroidered items with a mild detergent. Avoid using bleach or bleach alternatives, which can alter the colors and weaken the embroidery thread.
3. Gentle Wash Cycle: Select a gentle wash cycle on your washing machine to reduce the risk of embroidery unraveling or becoming distorted.
4. Cold Water is Key: Always use cold water when washing to prevent the thread colors from bleeding and to minimize shrinkage in the fabric.
5. Air Dry When Possible: If feasible, air dry embroidered items on a flat surface to maintain the shape and integrity of the embroidery. Avoid using the dryer as the intense heat can cause the threads to shrink or break.
6. Ironing: If ironing is necessary, do not iron directly over the embroidery. Instead, turn the garment inside out and iron on the reverse side. For extra protection, place a lightweight cloth between the iron and the fabric.

By following these tips, your embroidered garments and items will continue to look their best wash after wash. For any specific questions or concerns about your embroidered product's care, please feel free to contact us.

While we are unable to accept returns once you've approved your hat order, we do provide replacement options under certain circumstances, such as if your product is below our quality standards or if there has been an error. We handle refunds and replacements individually, so we encourage you to contact us with any concerns or queries you may have.

For orders ranging from 24 to 100 hats, we offer straightforward shipping at a flat rate of $20. For orders exceeding 100 hats, an extra $20 will be charged for each additional box shipped. This pricing applies within the continental United States. For orders from Alaska, Hawaii, or international locations, we'll furnish a tailored shipping quote before finalizing your order

We have a minimum order requirement of 12 hats per color or style. For instance, in an order of 50 hats, you could divide it into 12 black Decky truckers, 12 red Decky truckers, 13 black Imperial dad hats, and 13 green Pacific headwear truckers.

Embroidered shirts or jackets we have a minimum of 12 pieces.

We provide a paid service for creating custom logos, with fees beginning at $100 for basic designs. The cost increases with the complexity of the design. Upon completion and approval of the design, you will receive all the associated files for your own use. If you decide to move forward with a hat order, we will credit half of this design fee towards your purchase.

We offer expedited services for hats, with the option to have them shipped as quickly as within a 4-week timeframe.

Expedited embroidery service charge starts at $99 and goes up from there.